Module Profile
Net-Base AI Kontakt at a glance
Net-Base AI Kontakt consolidates project requests, support, additional form profiles, data storage, feedback, and reply drafts into an operations-oriented contact flow. Especially for companies with multiple entry points, this creates a clean, traceable process instead of loose email chaos.
Separate forms cleanly by domain
Project requests, support cases, and other entry points run through separate profiles with their own description, recipient, and shortcode.
Process requests with documentation
Receipt, status, and replies remain visible in the backend, instead of being passed around only via scattered emails.
Keep data protection and operations aligned
Consent, retention, public contact address, and optional receipt confirmation are technically part of the same module.
What this module delivers in concrete terms
Provides GDPR-compliant contact forms for project requests, support, and additional form profiles, stores requests internally, and supports processing in the backend.
What the plugin does
- Provides contact forms for project requests, support, and additional freely definable forms.
- Stores new requests in the database and sends them in parallel by email to the appropriate recipients.
- Brings requests, processing status, and replies together in the backend.
- Integrates into the contact page, footer, and legal pages of the website.
Forms and shortcodes
- Standard forms remain permanently available.
- Custom forms can be created directly in the backend.
- Each profile gets a label, a description, a recipient, and its own shortcode.
- This makes it possible to connect additional landing pages or support entry points without changing code.
GDPR and data retention
- Captures consent and required fields directly on submission.
- Stores the request data required for processing server-side.
- Can automatically purge processed requests after the configured retention period.
- Enables a public contact address in obfuscated notation for frontend output.
Processing and replies
- Requests can be opened, answered, and marked as processed directly in the backend.
- Optionally, an automatic receipt confirmation is sent to the sender.
- Sent replies are documented on the request so that history and status remain traceable.
AI assistance
- Can generate reply drafts via AI if the model and API key are configured.
- Considers the form profile, request content, and optional notes from the processing form.
- The final reply remains an admin decision and is not sent automatically.
Important boundaries
- Without working mail delivery, the plugin continues to store requests, but sending and confirmations may fail.
- Without a valid AI key, the form system remains active; only AI drafts are unavailable.
- The plugin is intended for capturing and processing, not for fully automated helpdesk processes.
Classification
The plugin is intended for capture, documentation, and processing. It does not replace a fully automated helpdesk or ticket system.
Why a contact module is sales-relevant
The best landing page does little if project requests and support cases arrive internally in an unclear way. A dedicated contact module ensures that concerns can be correctly categorized, documented, and answered right away.
Don’t leave contact channels to chance
As soon as website, support, and project initiation are more than a single form, it is worth having a dedicated contact flow with a clean history and technical traceability.