Support profile
How we capture support cases in a structured way
When it comes to existing applications, specific incidents, updates, licensing topics, or technical questions in day-to-day operations, the support page is the right path. This allows us to internally assign the request directly to the appropriate system, the correct version, and the relevant functional context.
Which details help support
1. Specify system and version
The more clearly the product, module, version, or affected environment is identified, the faster the case can be classified from a technical perspective.
2. Describe the symptoms
Specific observations are helpful: What is not working, since when has it been occurring, and under which steps is it reproducible?
3. Include the impact
Whether an isolated case, a production outage, an update question, or a usability issue: prioritization becomes easier when the affected area is clearly stated.
Support request
Please briefly describe the system, version, symptoms, or technical question. The request is stored internally and forwarded to the configured support recipient so that tracking and feedback remain cleanly documented.
Information on data processing can be found in the Privacy Policy.
Prefer to clarify general technical questions first?
For specific incidents, this support page remains the right place. However, if it is about general architecture, service, or platform questions around existing systems, the FAQ hub often helps even before you hear back from us.